Your privacy, handled properly.

Who we are

NeoLine Composites (“NeoLine”, “we”, “us”) supplies premium, sustainable wood composite building products — fencing, gates, decking and siding — across Western Canada. This policy explains how we handle personal information collected through neolinecomposites.com and any forms on it.

Information we collect

We only collect information you choose to give us, and the basic technical information needed to run the site:

• Contact and quote requests — your name, email address, phone number, postal code and the project details you include in the form.
• Newsletter sign-ups — your email address, so we can send occasional product and project updates.
• Dealer, distributor and installer enquiries — your business name, contact details and the products you are interested in.
• Technical data — pages visited, approximate region, browser type and how you reached the site, collected through Google Tag Manager and Google Analytics in aggregate form.

How we use your information

We use the information you provide to respond to your enquiry, prepare quotes and samples, arrange deliveries and installations, and — where you have asked for it — send our newsletter. We also use aggregate analytics to understand which pages are useful so we can improve the site.

Who we share it with

We never sell your personal information. We share it only with the service providers that help us run the site and communicate with you — for example our website and database provider, our email delivery service and Google Analytics — and only to the extent needed to do their work. Where a project enquiry involves an installation partner or dealer near you, we may share the relevant details with that partner so they can follow up on your request.

Cookies and analytics

The site uses essential cookies and standard analytics cookies served through Google Tag Manager. Analytics data is used in aggregate and does not identify you personally. You can block or delete cookies in your browser settings; the site will continue to work, though some measurement will be unavailable.

How long we keep it

Enquiry and quote records are kept while they remain useful for your project and our business records, then deleted. Newsletter subscriptions are kept until you unsubscribe, which you can do at any time using the link in every email.

Your choices and rights

You can ask us at any time to access the personal information we hold about you, correct it, or delete it. You can also unsubscribe from the newsletter without affecting your quote or order. We handle these requests in accordance with Canadian privacy law, including PIPEDA, and aim to respond within 30 days.

Security

Your information is stored with our managed website and database provider and is protected by access controls so only authorised NeoLine staff can view enquiries. No method of transmission over the internet is completely secure, but we take reasonable steps to protect what we hold.

Other websites

Our site links to partner, dealer and social-media websites. Their own privacy policies apply once you leave our site, so please review them there.

Changes to this policy

If we change this policy we will post the updated version on this page with a new effective date. The policy on this page is the current version.